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Welcome to Chamberlain helpdesk
How may we help you?
Use the search function or choose from a category below
Update, swap, cancel ;)
Shipping and tracking
Shipping times, order and tracking info
Our coffee product information
Everything from ingredients and nutrition facts, to our coffee making process and more...
Water amounts and steeping time. Also, can the coffee be made into a smoothie or latte?
Your frequently asked questions about our accessories - find them here!
Payment methods and issues
Returns and exchanges
Our return policy
How can I join?
Where do you ship from?
How can I cancel my subscription?
How long does shipping take?
If I have an account already, do I need to sign up?
How can I cancel my subscription if I do not have a Chamberlain Coffee account?
I have created an account but I didn't get a confirmation email
Will cancelling my subscription prevent an already existing order from shipping?
How can I change the settings/preferences for my subscription?
How do I redeem my beans for rewards?
What happens to my Membership Level if I spend my beans?
How do I move to a higher Membership Level?
Can I update my shipping address?
Can I cancel my order?
Do any of the coffee blends contain nuts, almonds, peanuts, cashews, chocolate or pistacchios?
How many servings does a 12oz coffee bag make?
Can I use the Fancy Mouse Espresso blend for my espresso machine?
Is it vegan?
Can I add hot water to my Transparent Tumbler?
Can I put ice directly to my Mason Jar?
Can I pour hot water into my Mason Jar?
Ho many ounces can each of the Tumblers, Jars and Mugs hold?
Are they dishwasher safe?
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